Netflix suffers global outage: Millions face log-in errors and profile glitches

Streaming giant Netflix faced a major global outage on Thursday, leaving millions of users unable to access their accounts. The issue began around 2 p.m. ET, according to outage-tracking platform Downdetector, and was quickly reported across major US cities including New York, Boston, Chicago, Dallas, and Los Angeles.

Users attempting to log in encountered persistent error codes and were abruptly signed out of their profiles. Many were also shown incorrect user-profiles and reported problems navigating the platform.

As reported by Daily Mail, Downdetector and Reddit were flooded with complaints. One frustrated viewer from Washington state wrote, “I was signed out of Netflix on my PS5, which never happens. Every time I try to log in, it says unable to connect.” Another user noted, “Profiles are mixed with other ones, and names are changed. Can’t watch anything.”

Some users who reached out to Netflix’s customer support were told that the company was aware of the issue and working on a solution. However, the official website noted that “wait times for chat support are longer than usual right now.”

Profile Errors and Access Issues Compound the Problem

In addition to connection failures, users reported profile mismatches. “I clicked on profile 2 but it displayed profile 1’s watch list,” said one Reddit user. “Then when I reloaded the app, it said Netflix was not working.”

These issues have raised concerns among users about account security and data integrity. While Netflix has yet to release an official statement detailing the root cause, the scale and scope of the outage indicate a significant technical disruption.

Impact on Global Subscriber Base

As of 2025, Netflix boasts over 300 million subscribers worldwide, with more than 81 million based in the US. The widespread outage disrupted viewing plans for millions of users around the globe.

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